Reservations booked via this website or direct with Rotorua Hideaway Lodge are able to be cancelled, without penalty up to 24 hours prior to arrival, with the exception of reservations made utilising the ‘Advance Purchase’ discount code which requires 100% pre-payment and remains non-refundable at all times.
Cancellations made after 5PM on the day of arrival are subject to one night’s accommodation or package charge for each room booked.
If a guest fails to arrive for a reservation without prior notice of a cancellation, the guest will be subject to one night’s accommodation charge and any remaining nights of the reservation will be cancelled. This charge will be applied to the credit card provided at the time of booking.
Specific cancellation policies apply to Event Dates and will be notified at the time of booking.
Rotorua Hideaway Lodge does not guarantee that any or all deposits or payments paid to a third party reservation provider will be refunded and is not liable for any shortfall. Please contact the third party provider to arrange cancellation, modifications or refunds.